How it works
In today’s NHS, efficiency and outcomes matter more than ever. ePAQ® is designed to make patient assessment simple, secure, and effective.
Easy for patients – ePAQ is fully browser-based, meaning questionnaires can be completed on any device, at home or in clinic. Written in plain language, the forms mirror a real consultation, helping patients share their experiences openly, without embarrassment, and at a time that suits them.
Efficient for clinicians – Responses are available in advance, so consultations can focus on diagnosis and treatment, not data gathering. With fewer unnecessary follow-ups, clinics run faster while delivering a richer, more personalised patient experience.
Secure by design – Built to NHS standards, ePAQ is hosted either on secure HSCN servers or within your trust’s own environment. All patient data is encrypted, anonymised during transfer, and re-identified only within approved NHS systems.
The result? More engaged patients, more informed clinicians, and more efficient services - all without increasing workload.
Encrypted voucher issued by clinician
This links questionnaire with NHS electronic patient record systems
Link issued to patient (via letter, email or SMS)
Patient completes questionnaire
completed questionnaire sent back and stored within EPR for review
Integration
Quick to implement
Being NHS-hosted and web-based, ePAQ® is quick and straightforward to roll out. We can help you build the business case, support implementation, and provide training - so your teams see the benefits from day one
Integration with your systems
We know one size doesn’t fit all. That’s why we partner with your clinical and technical teams from day one to ensure ePAQ fits seamlessly into your workflows
Understand your environment
We start by understanding your existing systems - EPRs, PAS, portals, and workflows - to help us see exactly how information flows today
Define the integration approach
Working with your IT and clinical leads, we agree the best-fit plan, whether through HL7, FHIR APIs, or secure data exchange
Configure, deliver
and support
Our integration experts configure, test, and validate connections before go-live. We provide training, support, and documentation so your teams feel confident and in control
Built for NHS standards
Hosting: HSCN servers (ePAQ-hosted or Trust-hosted)
Interoperability: HL7 FHIR, HL7 v2, REST, SFTP
Security: encrypted data transfer, anonymisation during transit, NHS-compliant IG processes
Together, these steps ensure a secure, fully connected digital ecosystem - so ePAQ fits your Trust, not the other way around